A letter from a frustrated IRCTC website user..
It’s 22nd Dec, I made sure that I get up in time before 8AM to fight for my Tatkal ticket for 24th night’s train to Madurai. My vacation plans were already spoiled due to non availability of hotels at many tourist spots in India.
I logged into IRCT’s website – the reason to online for such services is that anyone can access it at their convenience, not to rush to the railway booking station and wait in queue, fight with others etc before reaching the counter, only to know that tickets are all taken!
Now, getting back to the story, I logged in, had a look at the IRCTC’s timer to make sure that I am all set for the race takeoff at 8AM sharp!
Meanwhile, I too logged into ngPay, a mobile application through which you can book Indian railway tickets along with many other.
8AM – GET > SET > GO I typed my source and destination stations, selected Tatakal , Whoa 101 seats available!! I was on top of the world!! BUT…
I selected payment method, went into HDFC for verification , back into IRCTC ………… ONLY TO FIND A DEADLY MESSAGE ON THE CONFIRMATION PAGE. “SERVICE UNAVAILABLE” . Holy S**t…
I quickly typed in source and destination in ngPay to get this message – “As per railway rules, Tatkal booking is not allowed between 8AM and 9AM on ngpay. Please book your Tatkal ticket after 9AM” – WTF?
I got back into IRCTC typed my source and destination again, > 83 seats available!! Still I have a chance, typed passenger names, clicked ‘go’ > “SERVICE UNAVAILABLE” !! WTF ? Again?
I had no option other than to click ‘refresh’ ( even though it was not supposed to be used while in transaction), it went to the next page, but on the payment selection page again “SERVICE UNAVAILABLE” !!
I repeated these until I saw WL/13 (waiting list 13) on the train’s Tatkal status.
My question for IRCTC.
- Which server configurations you use on which the website irctc.co.in is hosted, and how many years back they are set up? A considerable portion of our tax payments reach you towards developments for Indian railways, if intermediate people do not suck away the money, it won’t cost too much to set up a server cluster to bear the load.
- If you are aware of the server load at 8AM, why did you make a f***ing rule that tickets cannot be booked through ngpay between 8AM and 9AM?? This could have reduced the load on your servers right?
I am sure people who affected today from IRCTC have many to add in the questionnaire. I welcome additions (use the comment form below).
I went ahead and booked a bus, paying a premium. There wasn’t any other option.
Long live Indian railways..